At Jodie Carter VA, I take pride in providing reliable, high-quality virtual assistant services designed to support your business operations and save you time. Because these services involve professional time, effort, and expertise, refunds are handled carefully and fairly.
All services provided are time-based and customized to each client’s needs. Once work has commenced, fees paid for completed or in-progress services are generally non-refundable. However, I aim for complete client satisfaction and will always work with you to resolve any concerns quickly and professionally.
Unused hours may be credited toward future services within 90 days of purchase.
Refunds for unused hours are not typically offered, but exceptions may be made at my discretion in extenuating circumstances.
A non-refundable deposit (usually 30–50%) is required before work begins.
If you decide to cancel a project after it has started, you’ll only be billed for the work completed up to that point.
If you’re not satisfied with a completed task or deliverable, please notify me within 5 business days of delivery. I’ll review the issue and, where appropriate, offer:
Meetings cancelled with less than 24 hours’ notice may be counted as billable time, depending on the scope and preparation involved.
Repeated last-minute cancellations may impact scheduling availability.
All refund or credit requests must be made in writing to hello@jodiecarterva.com. Please include your invoice number, payment date, and details of your request. You will receive a response within 3 business days.
If you have any questions about this policy, please contact:
hello@jodiecarterva.com